The Bancorp in 409 Silverside Road

Customer Reviews about The Bancorp:

• ★ ☆ ☆ ☆ ☆
  I have an HSA checking account with Bancorp and at first (a few years ago) everything seemed great. Then about 2 years ago they started charging $2.50 for not having something like a $10k balance and $1.25 for paper statements every month. I have had to call numerous times about various issues and their staff never gets things right the first time. THE WORST BANKING EXPERIENCE I HAVE ENCOUNTERED. Not Poor - Fair, it should be Poor - Poor.
  By Aden Buford, April 20, 2017
• ★ ★ ★ ★ ★
  I am very surprised to see all of the negative reviews! I did not actually sign up with Bancorp but rather it was the company which was used for a different private label bank. When that bank went bust I was automatically transferred over to Bancorp. I can't say that I have had any trouble with them. I have called their customer service and they have been great! No issues here.
  By Grant Roth, November 18, 2016
• ★ ☆ ☆ ☆ ☆
  Can't get worse than this. I called in for an account balance only to have the rep answer the phone with "you can check your balance online or through our automated system." Well, I already tried your website and the automated system- your website just gave me error messages and the automated system forwarded me to you when I said "account balance." And then, of course they couldn't give me an account balance, I needed to call another number, but they wouldn't tell me why. DON'T USE THIS BANK!!!
  By Maria Kretowicz, November 14, 2016
• ★ ☆ ☆ ☆ ☆
  I ONLY use this bank because it is automatically linked to my compensation card. After my last experience I will be having my money direct deposited into my other bank account and will be no longer using the compensation card. This company does not care to help their clients, will give you the run around about how to fix a mistake, and STILL not get results. I ordered an item online on 5/9 from an online website, I was double charged with a "ghost charge". The company worked with me to get my refund but since it was a ghost charge it did not show on their end and they could not drop the double charge, the bank needed to. I called the bank everyday trying to get the charge dropped. They told me they needed the company to send over a fax to show proof this charge was by mistake. The company faxed the proof to them THREE times and the charge was still not dropped by the bank. It was a nightmare as I needed that money to feed my family and even when I followed all the steps for an early release on the ghost charge I STILL ended up having to wait the normal time amount. I JUST got my money back in my account today, 5/18. This bank has TERRIBLE customer service and I am very disappointed in them.
  By Kari Hunter, October 31, 2016

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About The Bancorp in Wilmington